Relationship Words Matter

Make a personal connection with patients and families in just a short time by using "relationship words." Phrases that can help make that connection include:

  • "I am going to help you get through this."
  • "I will check on you in a few days."

Speak in terms of "I" and not the team or the hospital. During tragic times, patients need to know that they have one person they can lean on.

 
Anthony Orsini, D.O.
Founder & President
BBN

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