Don’t Say You Understand When You Don’t
Sometimes, in an effort to make our patients and families feel better, we say that we understand how they feel. Unless we have been in the exact same situation as our patients, we can't really understand how they feel. Phrases such as "I understand" or "I know how you feel" are sometimes called "trap phrases" because they can offend the very same people we are trying to help.
Instead of saying I understand, it is better to say "I can't even imagine how terrible this must be for you."
Anthony Orsini, D.O.
Founder & President