Why Our Work is Important

Studies have shown that a clinician’s ability to explain, listen and empathize can have a profound effect on biological and functional outcomes of the patient. A patient remembers the words, sights, sounds and even smells of tragic interactions, sometimes for the rest of his or her life.

Patient satisfaction and the experience of care are all dependent on the perception of the patient interaction. The manner in which a healthcare professional delivers the news can either promote healing or make things worse.

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