compassionate communication in healthcare

Why Did I Pick “It’s All in the Delivery”?

I’ve read a few blogs in my life and I must admit that I never really gave them much thought. Sure, some of them were interesting and usually ...

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BBN Launches New Website

The Breaking Bad News (BBN) Program, an organization founded by Dr. Anthony Orsini that teaches physicians how to effectively and compassionately discuss bad news with patients and their ...

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Charlie Brown

I was recently asked to sit on a committee designed to improve patient satisfaction scores for an individual unit at a large metropolitan hospital. A well-known organization was ...

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BBN blog 3 don't hide behind the bushes

Don’t Hide Behind the Bushes

I once heard a lecture by the author of the famous book, When Bad Things Happen to Good People. In his lecture, Rabbi Kushner chronicled his emotions after being ...

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The Power of Silence - Say You're Sorry and Just Shut Up BBN tip

The Power of Silence – Say You’re Sorry and Just Shut Up

During a difficult conversation, silence can be very uncomfortable. In an effort to help someone feel better and to make ourselves less uncomfortable, we continue to talk. After ...

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Body Language - Controlling an Emotionally Charged Situation tip

Body Language – Controlling an Emotionally Charged Situation

Subtle differences in body language can send very different non-verbal messages. Here is one example of how a slight difference in a gesture can either inflame an already ...

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Don't Say You Understand When You Don't BBN tip

Don’t Say You Understand When You Don’t

Sometimes, in an effort to make our patients and families feel better, we say that we understand how they feel. Unless we have been in the exact same ...

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Non-Verbal Communication tip

Non-Verbal Communication

What does your body language say about you? If your body language gives off the appearance of indifference or nervousness, it will create confusion and distrust no matter ...

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Position Yourself for Success tip

Position Yourself for Success

When entering a room to discuss bad news with patients and families, make sure you follow a few simple rules: Always sit down and make sure the patient ...

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Relationship Words Matter

Make a personal connection with patients and families in just a short time by using “relationship words.” Phrases that can help make that connection include: “I am going ...

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