Breaking Bad News Course

The Power of Silence - Say You're Sorry and Just Shut Up BBN tip

This course is designed to teach healthcare professionals how to effectively discuss tragic news with patients and families. Using real-life diagnoses and scenarios, participants are given background information and enter into improvisational role-playing scenes with professional actors who are trained to portray worst-case scenarios. Participants take part in review of video performance. The Breaking Bad News® Course is offered in different training methods. Participants will learn:

  • History of compassion in healthcare and current healthcare environment
  • Our teaching method and why it is successful
  • Mastering body language
  • Using compassionate communication to build relationships
  • Understanding patient-centric communication
  • 7 steps to master Breaking Bad News® in any situation
  • Using new insights to change culture
  • 5 principles of using the BBN P.R.O.G.R.A.M.™ to improve patient satisfaction

Who should attend?

  • Physicians / Resident Physicians
  • Healthcare professionals and first responders
  • Managers / Supervisors

We have experience adapting this course for all types of attendees.

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