It’s All in the Delivery®
Using the BBN P.R.O.G.R.A.M.™ to Enhance the Overall Patient Experience
It’s All in the Delivery® is a program designed to increase hospital patient satisfaction scores through comprehensive communication training. It utilizes proven communication techniques to teach physicians, nurses and hospital staff how to enhance the overall patient experience through better communication.
More than just training, this program incorporates comprehensive assessment of current state of patient satisfaction, a train-the-trainer component as well as BBN provided follow up and support designed to ensure your ongoing compliance.
This extensive Program includes 5 Phases:
- Phase 1 – Comprehensive Consultation of your unit, floor or hospital
- Phase 2 – Group Training
- Phase 3 – Train the Trainer
- Phase 4 – Simulations (Super-Users conduct role-playing)
- Phase 5 – Follow up and support