Improving Patient Satisfaction – It’s All in the Delivery® Course


It’s All in the Delivery® is a program designed to increase hospital patient satisfaction scores through comprehensive communication training. It utilizes proven communication techniques to teach physicians, nurses and hospital staff how to enhance the overall patient experience through better communication.

More than just training, this program incorporates comprehensive assessment of current state of patient satisfaction, a train-the-trainer component as well as BBN provided follow up and support designed to ensure your ongoing compliance.

Click here to receive the complete course description and results via email.

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