BBN Patient Communication Training Courses

Breaking Bad News® Course

This course is designed to teach healthcare professionals how to effectively discuss tragic news with patients and families. Using real-life diagnoses and scenarios, participants are given background information and enter into improvisational role-playing scenes with professional actors who are trained to portray worst-case scenarios. Participants take part in review of video performance.

The Breaking Bad News course is offered in different training methods.

Participants will learn:

  • History of compassion in healthcare and current healthcare environment
  • Our teaching method and why it is successful
  • Mastering body language
  • Using Compassionate Communication to build relationships
  • Understanding patient-centric communication
  • 7 steps to master breaking bad news in any situation
  • Using new insights to change culture

Who should attend?

  • Physicians / Resident Physicians
  • Healthcare professionals and first responders
  • Managers / Supervisors

Contact us to discuss your specific needs. We have experience adapting this course for all types of attendees.


Improving Patient Satisfaction Course

This course is designed to teach participants to master critical communication skills applied across professional functions that positively impact the overall patient experience. Participants will understand communication as a collection of skills that can be mastered to improve relationships and outcomes.

The Improving Patient Satisfaction course is offered in different training methods. Our most comprehensive offering is a 2-3 day workshop designed to improve patient satisfaction for entire units.

Participants will learn:

  • The history of patient satisfaction and the new healthcare business environment
  • Understanding “It’s all in the delivery”
  • The drivers of patient experience and why it matters
  • To dispel myths and misconceptions
  • The difference between patient satisfaction, patient experience and patient loyalty
  • How to think like the patient
  • Top 5 predictors of patient loyalty
  • Using Compassionate Communication to build relationships
  • 5 principles of using the BBN Program to improve patient satisfaction
  • Mastering non-verbal communication
  • Using new insights to change culture

Who should attend?

  • Physicians / Resident Physicians
  • Healthcare professionals and first responders
  • Managers / Supervisors

Contact us to discuss your specific needs. We have experience adapting this course for all types of attendees.


Managing Difficult Dialogues Course

Whether in the hospital or workplace, Managing Difficult Dialogues teaches effective communication skills and the framework to navigate difficult workplace conversations including conflict resolution, performance feedback, dissatisfied customers and disaffected employees. Participants will master skills to positively influence outcomes of challenging situations encountered daily.

The Managing Difficult Dialogues course is offered in different training methods.

Participants will learn:

  • Using Compassionate Communication to build relationships
  • Understanding emotions and how they impact interpersonal dynamics (emotional intelligence)
  • Verbal and non-verbal techniques used to de-escalate difficult conversations
  • Understanding customer/employee/patient-centric communication
  • 7 steps to master difficult discussions in any situation
  • Mastering non-verbal communication
  • Using new insights to change culture

Who should attend?

  • Healthcare professionals
  • Managers / Supervisors
  • Physicians / Resident Physicians

Contact us to discuss your specific needs. We have experience adapting this course for all types of attendees.

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